PRIVACY POLICY
Space to Breathe Talking Therapy is the sole-trader practice of Charlotte Moreland. This page explains the website enquiry and mailing-list forms and how to contact Charlotte about your information.
INFORMATION YOU PROVIDE
The enquiry form asks for your name and email address. You can also provide a telephone number, select an area of interest and write a message. The telephone, interest and message fields are optional.
If you email directly, your email address and anything you include in your message form part of that correspondence.
WEBSITE ENQUIRIES
The contact form provides a way to ask about therapy, corporate support, fees and availability. Website enquiries are addressed to Charlotte at charlotte.moreland@hotmail.co.uk.
Charlotte handles enquiry emails herself and uses the details you provide to reply and discuss your enquiry.
Sending an enquiry does not confirm an appointment or commit you to paid sessions. Please keep your first message brief; there is no need to include a detailed medical history or therapy notes in the website form.
MAILING-LIST REQUESTS
The mailing-list form asks for your name and email address, includes a separate choice to receive email updates, and sends your request to Charlotte by email. It does not itself confirm that you have been added to a subscription service.
An enquiry about therapy is separate from a request for marketing emails. You can contact Charlotte if you no longer want to receive email updates.
WEBSITE AND EMAIL SERVICES
This WordPress website is hosted by Hostinger. Information submitted through its forms passes through the website’s email-delivery arrangements to Charlotte’s Hotmail mailbox, provided by Microsoft.
The website forms use Google’s reCAPTCHA service to help protect against spam.
The email address above is also available if you prefer to contact Charlotte directly rather than use the form.
INFORMATION ABOUT CLIENT SERVICES
This page concerns the website forms and initial contact. Online sessions use Zoom and payment is by bank transfer. Charlotte provides a client agreement before sessions, covering service terms and arrangements for client records, which are anonymised and kept securely. Please discuss the service privacy arrangements with Charlotte before sharing detailed information.
YOUR DATA-PROTECTION RIGHTS
Depending on the circumstances and the legal basis for using your information, you may have rights to access it, correct it, have it erased, restrict its use or receive it in a portable form. Legal conditions and exceptions can apply.
YOUR RIGHT TO OBJECT
You can object to the use of your personal information for direct marketing at any time. You may also object to processing based on legitimate interests for reasons relating to your situation. Where processing relies on your consent, you can withdraw it; this does not affect the lawfulness of processing before withdrawal.
QUESTIONS AND COMPLAINTS
For a privacy question or request about information you have provided, email charlotte.moreland@hotmail.co.uk.
You can also raise a concern with the Information Commissioner’s Office. A summary of UK data-protection rights is available on GOV.UK.
